ProTalk Property Management

ProTalk Property Management is the go-to podcast for anyone looking to deepen their understanding of the property management industry. Each episode features candid conversations with industry-leading experts who share real-world insights, proven strategies, and practical solutions to the challenges faced by modern property managers and property owners.

From apartment rentals and student housing to HOAs, manufactured home communities, and commercial leasing, ProTalk covers the full spectrum of property management. We dive into internal operations, administration, leasing best practices, regulatory considerations, market trends, and everything in between.

Whether you’re a seasoned property management professional, an owner looking to sharpen your skills, or someone exploring the industry for the first time, ProTalk Property Management delivers the knowledge you need to stay ahead in a constantly evolving field.

Tune in, learn from the pros, and elevate your property management expertise.

Contributors

Host

Crystal Mathus

Crystal is the host of ProTalk Property Management and the Marketing Director at Property Management, Inc., where she leads strategic marketing initiatives that drive brand visibility and business growth. She holds a Bachelor of Fine Arts (BFA) and has more than 20 years of marketing experience spanning branding, digital marketing, and industry-specific campaigns. Through her work and her podcast, Crystal shares insights, trends, and practical strategies that support innovation and success in property management.

Guests

Guest

Donna Faith

Donna joined PMI in 2013, bringing with her a strong background in hospitality and a passion for community-focused leadership. A Central PA native she studied International Business at the York College of Pennsylvania and has over a decade of experience in community association management. She leads the Association Management Division with a focus on operational excellence, innovation, and team development.

She holds a Pennsylvania Real Estate Salesperson license and serves on the Board of Directors for the Keystone Chapter of the Community Associations Institute. Donna is especially passionate about legislative advocacy and enjoys connecting with elected officials to discuss how proposed laws impact local communities.

Guest appearance on:

What does a property management company do for an HOA?

Guest

Eric Patton

Eric started with PMI in 2012 as a maintenance technician. Eric has experience managing and maintaining student housing, commercial office space, mixed-use commercial space, and retail.

Outside of work, Eric is an adventurer who enjoys the outdoors and staying active. Some of his hobbies include: Hiking, biking, running, and kayaking. In his spare time, he takes part in property renovations and early model vehicle restorations. Eric also enjoys spending time with family and friends, as well as his dog Blue!

Guest appearance on:

What Are the Secrets Behind Successful Maintenance Leaders?

Guest

Suzane Neiman

Guest

Tammy Miller

Tammy Miller is the Accounts Payable Manager at PMI, and serves as the company’s central relationship liaison for banks and vendors. Tammy has been with the company in various roles since 1997, and with the accounting department since 2002. Tammy is utilized and appreciated throughout the company as a key information resource.

In her spare time, Tammy enjoys cooking, spending time with her family, working in her yard, and going on a yearly beach trip to North Carolina with her family.